If you are not happy with our service
If you have a complaint about your Adviser or any financial advice you have received from your Adviser please contact us:
In writing:
Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY
Email: QFPcomplaints@quilter.com
Tel: 0191 241 0700
We will be happy to provide you with a summary of the internal procedures for handling complaints this, is available without charge upon request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).