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    If you are unhappy with our service

    If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

    In writing:

    Quilter Financial Planning Complaints Department

    Sunderland
    SR43 4JR

    Email: QFPcomplaints@quilter.com

    Tel: 0191 241 0700

    You can find more information by visiting the Quilter Financial Planning website:

    https://www.quilter.com/support-help/contact-us/contact-quilter-financial-planning/

    If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)

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